I would recommend never ordering shoes from Kool Shoos of Arizona.My wife ordered a pair when we we were on vacation.
It took about 12 weeks to get them and not until we contacted them did they send. She tried them on and they were way too small. They recommend ordering one size smaller than you wear. She wore them around the house thinking they would stretch.
They didn't. We sent them back and they responded we were out of luck because she put them on. We are out $150.
Still have not heard from them about any settlement.
Review about: Kool Shoos.